Privacy Policy

This Privacy Policy explains how Back in My Body Therapies (“we”, “our”, “us”) collects, uses and protects your personal information. We are committed to respecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or services, you consent to the information practices outlined in this policy.

Types of Personal Information We Collect

The types of personal information we may collect include:

  • your name, contact details and date of birth

  • your health and wellbeing information, including disability or sexual health details relevant to therapy

  • payment and billing information

  • information provided in forms, referrals, emails, phone calls or telehealth sessions

  • usage data relating to our website or booking platforms

  • any other information you choose to provide, or that is provided by a third party with your consent (such as referrers or support providers).

How We Collect Personal Information

We may collect personal information through:

  • direct interactions with you during sessions, telehealth, forms, or phone/email contact

  • referrals from health professionals, agencies, or authorised representatives

  • our website, online booking systems, and payment processors

  • surveys, feedback or administrative records.

How We Use Personal Information

We may use your personal information for purposes including:

  • delivering occupational therapy and sexuality services

  • contacting you and managing appointments

  • keeping accurate records for clinical and administrative purposes

  • invoicing, billing and payment processing

  • communicating with other professionals or supports (with your consent)

  • meeting legal, regulatory and professional obligations

  • improving our website, services and resources.

Disclosure of Personal Information

We do not sell or rent your personal information. We may disclose information to:

  • third-party providers (such as booking systems, IT services, or payment processors)

  • other health professionals or supports directly involved in your care (with consent)

  • regulatory authorities, insurers or legal representatives if required by law

  • emergency services where there is an immediate risk of harm.

Some third-party services we use may store data outside Australia (for example, cloud storage or booking platforms). By engaging with our services, you consent to your information being stored overseas, acknowledging that overseas providers may not be subject to the same privacy laws as in Australia.

Sensitive Information

We recognise that some of the information we collect is sensitive in nature, including health, disability, or sexual wellbeing information. Sensitive information is collected only with your consent and will only be used for the purpose for which it was provided, or where authorised or required by law.

Your Rights and Choices

You have the right to:

  • request access to the personal information we hold about you

  • ask for corrections or updates if information is inaccurate or incomplete

  • restrict or withdraw consent for sharing (unless legally required)

  • opt out of communications or marketing at any time

  • make a complaint if you believe your privacy has been breached.

Requests should be made in writing. In some cases, a reasonable administration fee may apply for extensive access requests.

Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. This includes secure electronic systems, password protection, and confidentiality practices. While we make every effort to protect information transmitted online, electronic communications (including email and telehealth) carry some risk.

Website and Cookies

Our website may use cookies and analytics tools (such as Google Analytics) to track usage patterns and improve user experience. Cookies are small data files stored on your device and can be disabled in your browser settings if you prefer. Disabling cookies may affect the functionality of some website features.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology, or our services. The latest version will always be available on our website.

For any questions or notices, please contact us at:

Back in My Body Therapies ABN 12 097 312 642

Email: Lauren@backinmybodytherapies.com.au

Last update: August 2025